AVA’s Privacy Principles

AVA is committed to protecting your privacy and ensuring that your personal information is protected. This Privacy Policy explains the types of personal information we collect and how we use, disclose and protect that information.

What does this Privacy Policy apply to?

This Privacy Policy applies to personal information collected by AVA in connection with the services it offers and agreements with suppliers. This includes information collected offline and on our website www.AVA.eu (‘AVA Site’). This Privacy Policy is hereby incorporated into and forms part of the terms and conditions of use of the AVA Site.

This Privacy Policy does not apply to the information practices of:
  • third party companies (including, without limitation, their websites, platforms and/or applications) which we do not own or control; or
  • individuals that AVA does not manage or employ.

These third parties may have their own privacy policies and terms and conditions. We encourage you to read them.

Your consent

AVA will not collect, use or disclose your personal information without your consent. In most cases, we will ask for your consent explicitly but, in some cases, we may infer consent from your actions and behaviour. By using a AVA Site, you are consenting to AVA collecting, using and disclosing your personal information in accordance with this Privacy Policy.

We may ask you to provide additional consent if we need to use your personal information for purposes not covered by this Privacy Policy. You are not obliged to provide such consent but if you decide not to then your participation in certain activities may be restricted. If you provide additional consent, the terms of that consent shall prevail in the event of any conflict with the terms of this Privacy Policy. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the AVA Site or otherwise provide AVA with personal information.

What information do we collect?

In this Privacy Policy, your ‘personal information’ means information or pieces of information that could allow you to be identified. This typically includes information such as your name, address, screen name, profile picture, email address, and telephone number, but can also include other information such as IP address.

We may collect personal information about you from different sources, including:
  • Information you give us directly;
  • Information we collect automatically when you use the AVA Site;
  • Information we collect from other sources;
  • Online advertising.

How do we use your personal information? We may use your personal information:
  • To improve our products and your experience on the AVA Site.
  • To contact you regarding products and services which may be of interest to you, provided you have given us consent to do so or you have previously requested a product or service from us and the communication is relevant or related to that prior request and made within any timeframes established by applicable laws,
  • To contact you with regard to the supply of products and services,
  • To provide you with products or services that you request from us.

Where we collect personal information for a specific purpose, we will not keep it for longer than is necessary to fulfil that purpose, unless we have to keep it for legitimate business or legal reasons. In order to protect information from accidental or malicious destruction, when we delete information from our services we may not immediately delete residual copies from our servers or remove information from our backup systems.

Who do we share your personal information with?

As a general rule, we do not share your personal information with anyone outside of AVA. However, we may share your personal information with trusted third parties. We may share your personal information with:
  • Our advertising, marketing and promotional agencies to help us deliver and analyse the effectiveness of our advertising campaigns and promotions;
  • Third parties required to deliver a product or service to you, such as a delivery or postal service delivering a product that you have ordered;
  • Law enforcement or government authorities where they have followed due legal process to request us to disclose the information;
  • Third parties who wish to send you information about their products and services, but only if you have given us consent to do so;
  • Third party providers of services, such as data processing, to AVA;
  • Web analytics tool providers, such as Google.

We may also share your personal information with companies, organisations or individuals outside of AVA if we believe that disclosure of the information is necessary for legal reasons.

If we do share your personal information with a third party, we shall use our best efforts to ensure that they keep your information secure, take all reasonable steps to protect it from misuse and only use it in a manner consistent with this Privacy Policy and applicable data protection laws and regulations.

AVA does not sell personal information except in connection with a merger, consolidation, change in control, reorganization or liquidation of all or a portion of our business.

Transferring your personal information
We may transfer your personal information to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on our behalf.

AVA Site

By using a AVA Site or otherwise providing AVA with personal information, you agree to us doing so in accordance with the terms of this Privacy Policy and applicable data protection laws and regulations.

You should be aware that many countries do not afford the same legal protection to personal information as you might enjoy in your country of origin. While your personal information is in another country, it may be accessed by the courts, law enforcement and national security authorities in that country in accordance with its laws. Subject to such lawful access requests, we promise that anyone processing your personal information outside your country of origin is required to implement measures to protect it and is only entitled to process it in accordance with AVA’s instructions.

Safeguarding your personal information

We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information for us to do the same. Access to your personal information is restricted to prevent unauthorised access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis.

Your privacy rights and who to contact

If you have any questions, comments or concerns about how we handle your personal information, then you may contact us by clicking the Contact Us link on the AVA Site that directed you to this Privacy Policy.

You have the right to tell us if you:
  • Don not want to be contacted in the future by us;
  • Would like a copy of the personal information which we hold about you;
  • Would like us to correct, update or delete your personal information in our records;
  • Wish to report any misuse of your personal information.

To assist us in dealing with your request, please provide your full name and details.

Changes to our
Privacy Policy

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on the AVA Site. We will give you reasonable notice of any material change. We encourage you to visit frequently to stay informed about how we use your personal information.